Centacare Catholic Family Services is a Quality Accredited Organisation and we are committed to a best practice model of operation.

Since 2004, we have maintained national accreditation against the Quality Improvement Council (QIC) Health and Community Services Standards.

The QIC standards reflect continuous improvement in the areas of governance, management systems, consumer and community engagement, diversity and cultural appropriateness and service delivery. 

The scope of Centacare’s QIC accreditation includes all sites and all services provided by Centacare. The accreditation program involves both internal self-assessments and rigorous external reviews against the QIC Standards every three years. We are currently accredited against the QIC Health and Community Services Standards until 30^th June 2024.

Centacare also retains accreditation against the National Standards for Mental Health Services (NSMHS). We are accredited against the NSMHS until 30^th June 2024.

As a National Disability Insurance Scheme (NDIS) approved provider, we successfully completed our first NDIS Practice Standards registration review with Q-Audit in April 2019. In August 2022, we underwent an audit with Quality Innovation Performance (QIP) for our registration renewal. It was a very successful audit. Centacare retains approval as a registered provider. Due to delays within the NDIS Quality and Safeguards Commission, we are awaiting confirmation about our renewal.

Centacare carries out its accreditation reviews with Quality Innovation Performance (QIP), which is a respected provider of accreditation services across a wide range of quality frameworks, operating across Australia and New Zealand, with over 20 years’ experience in third party verification across health and community organisations.

We are inspired by our clients to constantly seek improvement in everything we do, and we are proud of the commitment our staff have in embracing the continuous quality improvement journey.