| Your rights | Your responsibilities | Our commitment |
|---|---|---|
| Access to services | Tell us of your needs and when your needs change. | Provide access to services that meet your needs where possible. This includes access to interpreter and translator services. |
| Quality Services | Tell us when you cannot keep appointments. | Provide you with high quality services. |
| Treated with respect | Treat us and others with courtesy, dignity and respect. | Treat you with courtesy, dignity and respect. |
| Feel safe within our services | Act in a way that helps both you and others to be safe. | Provide an open and honest service, listen to any safety concerns and do what we can to help. |
| Privacy and Confidentiality | Consider giving us permission to share your information to help us provide the best service for you. | Respect your privacy and keep your personal information safe. |
| Information & Collaboration | Actively participate by sharing information that will help us to meet your needs. | Provide information and work in partnership to meet your needs. |
| Provide feedback or make a complaint | Be fair when making complaints and help us to resolve issues. | Value and respond to your feedback in a fair and timely way. |
| Advocacy Exemptions may apply for Family Dispute Resolution Services clients |
Tell us if you want someone to be your advocate. | Where possible support you to access an advocate or to advocate on your behalf. |
Download our ' Client Rights and Responsibilities' flyer
