Last week we hosted AGPAL Group CEO Dr Stephen Clark at our monthly Executive Managers Meeting.

Dr Clark was in Adelaide to personally commend Centacare on being awarded Quality Innovation Performance (QIP) Accreditation for the fifth time.

Recently our organisation was assessed as exceeding best practice ratings for an unprecedented seven standards – a level not seen in any industry, Dr Clark said.

Accreditation against the Quality Improvement Council (QIC) health & Community Services Standards recognises Centacare’s commitment to continually review, evaluate and improve services, and provide quality support and outcomes for our clients.

The process follows a rigorous, independent, whole-of-organisation review by a Quality Innovation Performance assessment team, in September last year.

The QIP team found Centacare’s management, client-centred focus, sector collaboration, mission, care, safety, support of staff, and community leadership, reach and influence, underpin our excellence in service delivery.

Centacare was assessed as exceeding best practice ratings for the following standards:

  • Management systems
  • Safety & quality integration
  • Focusing on positive outcomes for clients
  • Confirming consumer rights
  • Collaboration & strategic positioning
  • Incorporation of and contribution to good practice
  • Community & professional capacity building

QIP Presentation 2017-03-20 013

Pictured, from left: AGPAL Group CEO, Dr Stephen Clark; AGPAL Manager Health & Human Services National Development Team, Maria Maratos; Systems Improvement Executive Manager, Jenny Hanlon; Centacare Catholic Family Services Director, Dale West.