Centacare played a lead role in an Australia-wide conversation around NDIS and mental health last week.

Broadcast from Adelaide, the virtual Community Mental Health Australia (CMHA) National NDIS & Mental Health Conference had a future focus and looked at key learnings, lived experience, innovation, and the relationship between human rights and mental health recovery.

NDIS Support Coordination Manager Natalie Tucker led a workshop exploring how the transition to the NDIS has worked for and against participants with psychosocial disability.

Research shows the mental health of a person fundamentally impacts and shapes their NDIS experience.

“We spoke about the challenges faced within the support coordinator role when dealing with complex psychosocial participants, and the vicarious impact this can have on staff,’’ Nat said.

“We discussed the role block-funded programs and mainstream services play in a participant’s life once they are on the scheme, and the gaps we see in the system.

“Lastly, we spoke about our desire to have recovery frameworks built into the scheme for those with a primary psychosocial disability, and our hopes for the integration of recovery coaches within the NDIS space.’’

Centacare NDIS Support Coordination works with more than 400 clients across three sites – Adelaide, Davoren Park, and Murray Bridge.

Support coordinators help individuals and their families find the services and supports they need to get the most out of their NDIS plan and achieve their goals.

As demand for support coordination has increased, so too has the need for flexible and responsive services. Finding clients what they need quickly, and keeping them connected to those supports, is crucial.


What is Plan Management?

Plan Management is support to manage the funding in your NDIS plan. Having your funds plan managed means that you have the flexibility to use both registered and unregistered providers, without having to deal with all the claiming and processing of invoices.

Our key roles include:

  • Processing provider invoices
  • Lodging claims through the NDIS portal
  • Resolving any queries with providers on your behalf
  • Helping you to manage your NDIS funding

How can I have plan management?

At your planning meeting you can tell the NDIS Planner that you would like a plan manager to support you.

The NDIS will include funding in your plan to pay for your plan manager. This is separate from your other services and supports in your budget and falls under the support category “Improved Life Choices.”

By seeking Plan Management support, your other support funds are not reduced – it is provided on top of your other funding requirements.

Why Centacare?

At Centacare, we take a personal approach with our NDIS Plan Management services. Once you are engaged with us, you will be assigned one of our Plan management officers as your primary contact, with the knowledge that there is a full team in the background to assist at any time. We have offices located in Adelaide Metro and in the Northern Suburbs for those who want to interact with a real person.

Centacare uses a program called Careview, which has a corresponding app called “Careview Advantage”. The programs allow you to:

  • Access real-time budget balances for each of your support categories
  • Approve your provider invoices
  • View a monthly summary of your spending via either the app or a monthly statement sent via email/post (your preference)

A primary focus for any plan manager is to ensure that you get the most out of your funds by effectively managing the budget. At Centacare, we start off each new support plan with a discussion about how you want to spend the funding, so that we can help you work out a budget for each of your supports – making sure there are no financial surprises at the end.

If you are interested in engaging Centacare for your plan management needs, you can either contact us on 08 8228 8940 to speak with one of our experienced team members, or register your interest online below.


Register your interest online


Meeting the Challenge

Centacare Catholic Family Services is a Catholic welfare organisation delivering a range of services across the Catholic Archdiocese of Adelaide.

Client Services

45 Wakefield Street Adelaide SA 5000
T 08 8215 6700
E enquiries@centacare.org.au

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