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| Consumer Rights and Responsibilities |
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| Consumer Rights |
As a consumer of Centacare, and within the bounds of legal responsibilities, you have the right to:
Be treated with respect, dignity and justice, regardless of your culture, religion, age, ability, sex, sexuality or life situation.
Receive a service which respects your confidentiality and privacy.
Be informed about the range of services available at Centacare.
Consent or refuse any service (except where legislation prevents this).
Have your enquiry responded to within a reasonable time frame.
Participate in decision making about an agreed plan of action for yourself and/or your children.
Receive, where appropriate, a service which is coordinated with other support agencies.
Choose who will be present at a consultation.
Request transfer to another staff member.
Have an advocate.
Remain anonymous.
Receive fair investigation of complaints.
Receive continued access to services after making a complaint.
Refuse services from students.
Read your own records.
Refuse to participate in research.
Be informed.
| | Consumer Responsiblities |
Consumers have the responsibility to:
Treat staff in a respectful manner.
Give all relevant information to their worker to enable them to provide the most appropriate service.
Participate in planning and decision making regarding their issues.
Attend scheduled appointments, or inform their worker in advance if they do not choose to do so.
Follow the plan agreed to with their worker.
Inform the worker of significant changes to their circumstances where they impact on the service being provided or the agreed plan of action.
Accept responsibility for the consequences of their decision to accept or reject advice.
Recognise that choices concerning their lifestyle may affect their wellbeing and that of their child(ren).
Advise Centacare of any feedback or complaints they may have concerning the service received. This can be over the phone, in writing or in person to any Centacare worker.
For further information ask a staff member.
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