Centacare’s culture, client-focussed approach, values and community influence have been independently recognised as exceeding expectations for quality improvement.
Recently our organisation was awarded Quality Innovation Performance (QIP) accreditation against the Quality Innovation Council (QIC) Standards.
Accreditation against these standards recognises our commitment to continually review, evaluate and improve services, and provide quality support and outcomes for our clients.
The process follows a rigorous, independent, whole-of-organisation review by a Quality Innovation Performance assessment team, in September last year.
The QIP team found Centacare’s management, client-centred focus, sector collaboration, mission, care, safety, support of staff, and community leadership, reach and influence, underpin our excellence in service delivery.
“This is a huge achievement for Centacare,’’ said Director Dale West. “It is an acknowledgment of the commitment and dedication of staff who strive, every day, to provide the best possible support to clients who are always at the centre of everything we do.’’
Centacare was assessed as exceeding best practice ratings for the following standards:
- Management systems
- Safety & quality integration
- Focussing on positive outcomes for clients
- Confirming consumer rights
- Collaboration & strategic positioning
- Incorporation of and contribution to good practice
- Community & professional capacity building
“There is no tokenism in the way this organisation operates or works,’’ the QIC accreditation report states.
“There is a strong and clear congruence between the values and mission of the organisation and what the organisation does, and how it does it.’’
AGPAL Group CEO, Dr Stephen Clark, commended Centacare for this achievement.
“Centacare has clearly worked very hard and successfully implemented a range of policies and procedures to ensure continuous improvement within their organisation,’’ he said.
For the past 74 years, Centacare has worked to support people in reaching their full potential so they can participate in the community, regardless of their circumstances.
Today, we deliver more than 80 services – underpinned by the values and principles of Catholic Social Teaching – in 35 sites across metropolitan and regional South Australia.
Centacare first earned QIC accreditation in 2004.
External accreditation assessments occur every three years. Centacare strives to consistently meet and exceed practice ratings for standards across the organisation.