Centacare is a Quality Accredited Organisation since 2004 and holds a current certification against the Quality Improvement Council (QIC) Australian Health and Community Services Standards.
The QIC standards and accreditation program is a comprehensive and aspirational set of standards that go across health and human services from very large to very small organisations. It covers both good governance and corporate systems to ensure strong and sustainable organisations. QIC standards also importantly address systems for the safe delivery of quality services, clear client pathways, monitoring of outcomes, client rights, advocacy and complaints management, as well as recognising the pivotal role of stakeholder and consumer engagement and sector and regional partnerships.
These standards are based on a strong systems approach and reflect the underpinning principles of the community and health sectors. They are written in outcome form, reflect continuous quality improvement principles and embody the values on which the QIC Program is based.
Centacare is committed to the development of a best practice model of operation, which facilitate quality outcomes for clients.