Your Rights:

At Centacare, we respect your right to:

  • Receive a quality service that protects your privacy and confidentiality
  • Know what and why personal information is being collected and have access to your records
  • Be kept informed about services including access to advocacy services
  • Have your complaints, comments, questions and queries responded to speedily and respectfully whilst continuing to access a service free from recrimination
  • Participate in decisions and planning
  • Where possible and appropriate, be supported to remain anonymous
  • Refuse services (where appropriate) and refuse to participate in research
  • Request a change of worker or refuse services from students
  • Be supported to access an advocate of your choice or to have Centacare advocate on your behalf.

Your Responsibilities:

  • To treat staff with courtesy and respect
  • Inform us if you cannot keep an appointment
  • Provide a safe home environment for your worker (eg. ensuring pets will not harm the worker)

Download our ‘A Guide For Clients’ brochure